Refund and Returns Policy

Any product purchased from the INSHEE e-store cannot be exchanged or returned under normal circumstances. In the rare scenario where a faulty, damaged or incomplete ready-to-wear item is delivered, you may always contact our customer care team, within 24 hours of receiving your order, who will facilitate you with an Online Store Credit option or refund the amount, once the article is received back at our warehouse and checked by our Quality Assurance team. Upon approval of the refund request, please be advised that the refund will be processed within a span of 21 working days. Please note that no customer request will be entertained after 24 hours of receipt of the order by the customer. Any mailing/shipping charges associated with the exchange of a defective item are the sole responsibility of the customer.

Please contact our customer care team by emailing at support@lelephantahmed.com Once received, the team will get back to you within 48 hours.

Please pack your parcel and send it back to us at:

ORDER CANCELLATION

• Please note that your order can only be cancelled within 24 hours of purchase. There will be cancellation charges i.e. 5% of the paid amount and the rest of the amount will be credited to the original method of payment. After 24 hours no refunds are offered.

ONLINE STORE CREDIT

• Online Store Credit is created by the customer care team which is used to shop anything of the same value from the e-store. It is of the same value of the product that is being returned minus the shipping cost.
• Online Store Credit is valid for 30 days after its generation.

MADE TO ORDER / CUSTOM STITCHED OUTFITS

• Please note that Made to Order/Custom stitched outfits cannot be returned / exchanged / refunded.

SALE ARTICLES

• Articles purchased from Sale cannot be returned / exchanged / refunded.

Important Note: INSHEE is not liable to refund the amount in the below event.

• If the parcel is held by the Customs department of the destination country, the customer is responsible for providing all relevant documentation to the authorities. INSHEE is not liable to refund the amount in the event of non-clearance of the parcel. If the custom duty charges are denied, the parcel will be discarded and order amount will not be refunded.
• If a customer refuses to accept the order at the time of delivery, INSHEE is not liable to refund or compensate for the order amount.

Shipment:

• There can be unexpected delivery delays due to custom clearance or may be any undefined reason. The delay can further go up to 5-6 working days or more. We are not responsible for any kind of delays nor if that delay is not informed to customer for Domestic or International customers who gave order using any kind of payment method.

Logistics Disruptions:

Due to the ongoing security situation in Pakistan and the temporary closure of airspace, our logistics partners are currently facing operational disruptions. As a result, order deliveries may be delayed beyond standard timelines.We are actively coordinating with our logistics providers to minimize the impact and will keep customers informed in case of any significant delays. Your patience and understanding during this time are sincerely appreciated.

Please note: In such cases, orders will not be eligible for cancellation, exchange, or refund.